Introduction
Energic Stream is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or services.
By using our website or submitting information through our forms, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address)
- Information about your child (age range, learning interests)
- Programme preferences and enquiry details
- Any additional information you choose to share in messages
We also collect certain information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process enrolment requests
- To provide information about our programmes and services
- To send programme updates, schedules, and relevant communications
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit a form or contact us, you consent to our processing of your data
- Contractual necessity: To fulfil our obligations when you enrol in a programme
- Legitimate interests: To improve our services and communicate relevant information
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist with our operations (hosting, email delivery)
- Professional advisors when legally required
- Authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months after last contact. Enrolment records are retained for 7 years for legal and accounting purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Children's Privacy
Our services involve children and young people. We collect minimal information about children and only through their parents or guardians. We do not knowingly collect personal information directly from children under 16 without parental consent.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: 47 Bloomsbury Square, London WC1A 2RA